Question 1

How much balance do I have on my Bistro Pay Card?

Accepted Answer

The Bistro Pay card is an extension of the digital Bistro Pay product, meaning you have the same allowance on your card as you have online.

When you click on Bistro Pay in the main menu while logged in on the Bistro.sk website or app, you will see an overview of your (remaining) daily and monthly allowance.

Question 2

Where can I manage my Bistro Pay Card?

Accepted Answer

You can manage your Bistro Pay Card on the card settings page. Here, you will be able to disable your card, link a personal card, and reveal your Bistro Pay Card PIN. You can find it on the Bistro Pay section via your account on our website or the settings menu in our app.

Question 3

I have connected my personal card. Why was my transaction declined?

Accepted Answer

When you connected your personal card, you set a daily maximun limit for charging your card. Once you've reached this limit, your card transaction will be declined. If you wish to increase or edit this limit, you can do so in the "Link Card" section in your Bistro Pay account.

If your card issuer has set a minimum transaction value, you will need to ensure your purchase exceeds that amount.

Question 4

My card was declined. Why do I need to use a PIN code?

Accepted Answer

All cards have a limit of €150 or its equivalent in your local currency. Each time you reach this limit, you will be asked to insert your card into the terminal and enter your PIN code. After that, you will be able to pay contactless again.

Question 5

My card was declined in a food establishment. What can I do?

Accepted Answer

Your card may not be accepted in all food establishments. But don’t worry, we are constantly working to grow the list of establishments that accept your card.

Question 6

What if I want to pay in store for something that exceeds my daily balance?

Accepted Answer

You can link your personal card to your Bistro Pay Card for in-store payments. For example, if you have a daily limit of €7, you could pay that with your Bistro Pay Card, and the remaining amount will be charged automatically to your personal card in one transaction.

Bistro Pay