Your account will be unblocked automatically after 1 hour. If you need any urgent assistance, please get in touch with your Takeaway Pay account manager.
My account is blocked, what can I do?
Was this article helpful?
Related articles
What does KYC mean?
Adyen is our issuing partner for the Bistro Pay cards and is obligated to know their clients. Payment industry regulations require Adyen to verify the identity of their clients to ...
What do I need to do when a user loses their card?
Please set the card status to 'Disabled' in the admin portal and order a new card.
What are the costs for using the card?
There are no additional costs to your company. The same commission applies for both card transactions and online orders using Bistro Pay.
Can the card be used for online purchases?
No, the card only works offline. For online transactions, please use the digital Bistro Pay.
I have added users to a budget group during the month. How much allowance will they receive?
Currently, the users will receive the full monthly allowance set for this budget group. We are working to change this to a proportional amount depending on the start date.